Udaipur: Mercedes-Benz India has strengthened its presence in Rajasthan with the inauguration of the Mercedes-Benz Udaipur Service Facility, the brand’s fourth in the state and its first 2S luxury service centre in the city.
The new facility, launched by T&T Motors, underscores the company’s ‘service first’ strategy while meeting the growing demand for premium mobility in emerging markets like Udaipur.
The opening is part of Mercedes-Benz’s nationwide expansion drive, with three new facilities inaugurated in just two days across Kanpur and Udaipur.
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This year alone, the automaker has introduced 11 new luxury touchpoints and plans to add 12 more before year-end, bringing its total presence to over 140 touchpoints in 50+ cities.
World-Class Amenities at Mercedes-Benz Udaipur Service Facility
Spread across 9,000 sq. ft., the Mercedes-Benz Udaipur Service Facility is designed to elevate the customer experience with state-of-the-art infrastructure. It features:
- Preventive Maintenance & General Repair bays (3)
- Quick Body & Paint bays (2)
- Premier Express Bay for 60-minute servicing
- Exclusive Delivery Bay with a ‘Key Presenter’ for personalized car handovers
- Private and Semi-private Consultation Areas for customer interactions
- Boutique Accessories Shop with premium lifestyle and car accessories
- Hospitality Counter for a luxury service experience
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Mercedes-Benz Udaipur Service Facility: EV Charging and Digital Service Ecosystem
A major highlight of the facility is Udaipur’s only ultra-fast 180 kW EV charger with two bays, available to all EV customers. Mercedes-Benz has also introduced digital-first services, including online appointment booking, Digital Service Drive, and a Vehicle Digital Reception System.
T&T Motors Udaipur will soon roll out a 24-hour Service Mobilio for round-the-clock customer support.
Santosh Iyer, Managing Director & CEO, Mercedes-Benz India, highlighted Udaipur’s reputation as a luxury hub. He said, “The inauguration of a world-class 2S service facility reflects our commitment to serving existing and potential customers in Udaipur with a service-first approach. We are confident T&T Motors will deliver an ownership experience that reflects the prestige and desirability associated with Mercedes-Benz.”
A spokesperson from T&T Motors added that the new facility blends modern luxury with digital solutions, offering a seamless and engaging customer journey.
